When you purchase a pre-launch order for a product or service, your money is held in a secure escrow account managed by CrowdMall
CrowdMall only releases your money to sellers at the moment they ship their product or service to you.
Should a seller fail to ship their product or service to you, CrowdMall will send you a total refund for the value of your order.
Once a product or service is delivered to you by the seller, CrowdMall’s involvement in the transaction is complete.
If you have further issues with the seller’s product or service after the order has been fulfilled, you will need to contact the seller directly to discuss your valid reasons for wanting to return your order or else ask for a replacement.
CrowdMall operates a returns policy in accordance with the Consumer Rights Act 2015, which sets out UK law with respect to accepting returns and giving refunds. For further information, please visit our FAQ page