Each product page includes a Q&A section for engaging directly with the creator and a Comments section for making suggestions, sharing opinions, and asking questions in a community space. You can also message the creator privately on their creators contact page using direct messaging.

Deadline dates are set by individual creators, but no product end date can be more than six months after a product campaign launches. Campaign end dates are clearly displayed on the product pages.

Each product page includes a dynamic progress bar that displays the journey of the campaign toward reaching its pre-sales target, as well as indications of the number of units pre-ordered and the remaining number of days before the end date of the campaign. Once a campaign is over the creator must provide regular updates to buyers as to the production status. Once an item is shipped you will receive a confirmation email with tracking details.

You can cancel your pre-order for any product at any time before a campaign end date is reached and receive 100% of your money back. Please contact our customer support for your order cancellation.

Such product campaigns are unsuccessful, so 100% of the money raised in pre-orders is returned to buyers as a refund to their original form of payment.

You will be charged when you submit your pre-order. The funds are held securely by CrowdMall and released to the buyer once you have received and inspected the item.

You only pay for products you receive and that meet your expectations. You can contact our customer service team in the rare event you want to file a dispute regarding product quality and we will work with you and the creator to resolve the issue.

Product creators must meet the criteria set out in our policies and Terms & Conditions, which includes a warranty clause. If a product does not meet its described specifications once you have received delivery of the item please notify us immediately upon receipt.

You are not charged for products that are not delivered to you and, where disputes are decided in your favor, you can return the product to the creator without penalty.

CrowdMall does not store any banking or credit card information directly on its servers. We also do not share your payment details with product creators (i.e., sellers). All credit card information is securely handled by Stripe via industry-standard encrypted connections. Stripe (our provider) is fully PCI-compliant and a highly trusted payment processor. PCI-compliance is an information security standard for organizations that handle branded credit cards from the major card schemes. The PCI Standard is mandated by the card brands and administered by the Payment Card Industry Security Standards Council. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses best-in-class security tools and practices to maintain a high level of security.

This can vary by product. We allow creators up to six months to deliver a product once their campaign ends. However, most creators will deliver their item much faster than this, as one of our requirements is that items are production-ready.

You can only pre-order a product before the end date of a campaign so that creators know with confidence the fixed quantity of items to be built and shipped. You are welcome to get in touch with the creator to find out how and where you can buy the item at a future time assuming it is made available commercially.