Trust & Safety

OUR ASSURANCE

Trust & Safety

Protecting the Community

Account Security

At CrowdMall, we are committed to ensuring that all accounts on our platform are secure and robust. Here are some of the steps we are taking to ensure account security:

Secure authentication: We will require all users to use secure authentication processes when logging in to their accounts. This will help ensure that only authorized users can access their accounts.
Password policies: We will encourage users to create strong passwords and will require them to change their passwords periodically. We will also use encryption to protect user passwords.
Account monitoring: We will monitor user accounts for suspicious activity and will take immediate action if we detect any unauthorized access or other security breaches. We will monitor user accounts for suspicious activity and will take immediate action if we detect any unauthorized access or other security breaches.

Product Creator Verification

At CrowdMall, we understand that verifying the identity and legitimacy of our product creator vendors is essential to building trust with our buyers. Here are some of the steps we are taking to verify our vendors:

Identity verification: We will require all vendors to verify their identities by providing government-issued identification and other relevant information. This will help ensure that only legitimate vendors are allowed to sell on our platform.
Payment verification: We will require vendors to provide valid payment information and will verify this information before allowing them to pre-sell on our platform. This will help prevent fraudulent activity and ensure that vendors are paid promptly once their products have been delivered successfully to buyers.
Product verification: We will verify the legitimacy of the products that sellers are offering for pre-sale on our platform. This will help prevent fraudulent activity and ensure that customers receive the products they have paid for.

Transaction Security

At CrowdMall, we are committed to ensuring that all transactions on our platform are secure and protected against fraud. Here are some of the steps we are taking to ensure transaction security:

Payment processing: We will use a secure payment processing system (Stripe) that encrypts all payment information and prevents unauthorized access. This will help prevent fraudulent activity and ensure that payments are processed promptly.
Fraud detection: We will use fraud detection tools to monitor transactions for suspicious activity and will take immediate action if we detect any fraudulent activity. This will help protect our buyers and product creator vendors from financial loss.
Dispute resolution: We will provide a dispute resolution process that allows buyers and vendors to resolve any issues that may arise during the pre-sale process. This will help ensure that all parties are treated fairly and that disputes are resolved promptly.

Product Safety

At CrowdMall, we understand that product safety is essential to protecting our buyers and ensuring their satisfaction with our platform. Here are some of the steps we are taking to ensure product safety:

Product quality standards: We will require product creators to meet certain quality standards before offering their products for pre-sale on our platform. This will help ensure that buyers receive products that meet their expectations.
Product testing: We will require product creators to test their products before offering them for pre-sale on our platform. This will help ensure that products are safe and meet applicable regulatory standards.
Product liability: We will require product creators to take full responsibility for the safety and quality of their products. This will help ensure that buyers are protected in the event of any product-related issues.

Content Moderation

At CrowdMall, we understand that content moderation is essential to ensuring that our platform remains safe and free from inappropriate or offensive content. Here are some of the steps we are taking to moderate content:

Prohibited content: We will prohibit the pre-sale of products that are illegal, counterfeit, or violate our community guidelines. This includes products that are discriminatory, offensive, or harmful in any way.
Reporting system: We will provide a reporting system that allows users to report any content that they believe violates our policies. This will help us quickly identify and remove any problematic content from our platform.
Content review: We will review all content that is posted on our platform to ensure that it meets our policies and guidelines. This will help prevent the posting of any inappropriate or harmful content.

Privacy and Data Protection

At CrowdMall, we understand that privacy and data protection are essential to protecting our customers and their personal information. Here are some of the steps we are taking to ensure privacy and data protection:

Privacy policy: We will have a clear and transparent privacy policy that outlines how we collect, use, and protect user data. Where necessary and possible we provide users with the option to opt-out of data collection or sharing.
Data security: We will use industry-standard encryption and other security measures to protect user data from unauthorized access or disclosure.
Data retention: We will only retain buyer data for as long as it is necessary to provide our services or as required by law. We will also provide users with the option to delete their data from our platform.

Community Guidelines

At CrowdMall, we understand that maintaining a positive and supportive community is essential to the success of our platform. Here are some of the steps we are taking to promote our community guidelines:

Community standards: We will have clear and transparent community guidelines that outline our expectations for behavior on our platform. We will also provide examples of unacceptable behavior and the consequences for violating our guidelines (see Our Rules page)
Code of conduct: We will require all users to agree to a code of conduct that promotes respect, fairness, and inclusivity (see Our Rules page). This will help create a safe and welcoming environment for all users.
Reporting system: We will provide a reporting system that allows users to report any behavior that they believe violates our community guidelines. This will help us quickly identify and address any problematic behavior on our platform.

Our Promise

At CrowdMall, we are committed to providing a safe and trustworthy marketplace for our buyers and product creator vendors. We understand that trust and safety are essential to the success of our business, and we are committed to upholding the highest standards of integrity and transparency in all of our operations. We will continuously review and update our trust and safety policies to ensure that they remain relevant and effective. We welcome feedback and suggestions from our stakeholders and will continue to make trust and safety a top priority for our business.